Deployment Strategist

About this role

As a Deployment Strategist at LightSource, you will own the customer lifecycle from post-sale to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption. Your customer portfolio would primarily include Enterprise customers.

You’ll join a dynamic and rapidly growing Customer Engagement team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement.

You’ll report directly to our Director of Deployment Strategy or Vice President of Customer Engagement based on your experience. You will also work closely with cross-functional teams to ensure seamless deployments. Join us as we revolutionize how organizations harness AI to drive decision-making and innovation

Core responsibilities

Customer Engagement and Relationship Management

• Build and nurture relationships: Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI) for customers where you are leading deployment of LightSource
• Manage Enterprise customer deployment: Spearhead LightSource deployment at Enterprise customers and manage the customer on an ongoing basis.
• Lead Mid-Market customer deployment: Manage deployment of LightSource at mid-market customers. Post implementation transition mid-market customer relationships to Customer Success Manager (CSM) for ongoing maintenance.

Solution Development and Collaboration

• Understand customer needs: Learn procurement best practices and language to tailor solutions that exceed expectations.
• Contribute to product management Manage feature requests and collaborate with LightSource’s engineering team to deliver customer-focused innovations.

Revenue Growth and Retention

• Analyze and act: Gather intelligence on customer metrics (seats, spend, suppliers, etc.) and develop action plans to maintain customer health with a Gross Revenue Retention (GRR) target of 95%+.
• Identify opportunities: Proactively uncover cross-sell and upsell potential to target Annual Net Revenue Retention (NRR) of 125%+.

Customer Success Operations

Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Engagement function. Potential areas include:

• Process Optimization
• Automation and Productivity
• Customer-Focused Solutions
• Strategic Development
• Team Growth

Who we are

LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.

About you

• Strong problem-solving and critical-thinking abilities.
• Exceptional communication skills across mediums and stakeholders.
• Comfortable working collaboratively with diverse teams.
• Able to navigate ambiguity and excel in fast-paced environments.
• Intellectually curious and quick to learn new concepts.
• Balanced approach to delivering high-quality work at speed.

Qualifications

Required Qualifications

• Bachelor’s degree in a technical or analytical discipline (e.g., Computer Science, Engineering, Math, or Economics) or equivalent work experience.
• 3-4+ years of experience in strategy, consulting, private equity value creation, or related fields.
• Prior experience in Procurement or ability to navigate a steep learning curve on Procurement domain expertise
• Strong Microsoft Excel / Google Sheets capabilities
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.

Bonus Points

• Advanced degrees
• Prior procurement experience
• Basic programming skills (SQL, Python, VBA for Excel)
• Familiarity with New Product Introduction (NPI) processes.
• Understanding of procurement tech stacks.

Benefits

• Competitive base salary with discretionary equity
• 401(k) plan.
• Comprehensive healthcare coverage, including dental and vision.
• Generous vacation and sick leave policies.

If you’re ready to tackle complex challenges and make an impact with cutting-edge AI solutions, we’d love to hear from you. Apply now and join us on this exciting journey at LightSource.