
## About this role

As a **Deployment Strategist** at LightSource, you will own the customer lifecycle from post-sale to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption. Your customer portfolio would primarily include Enterprise customers.

You’ll join a dynamic and rapidly growing Customer Engagement team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement.

You’ll report directly to our Director of Deployment Strategy or Vice President of Customer Engagement based on your experience. You will also work closely with cross-functional teams to ensure seamless deployments. Join us as we revolutionize how organizations harness AI to drive decision-making and innovation

## Core responsibilities

**Customer Engagement and Relationship Management**

- **_Build and nurture relationships:_** Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI) for customers where you are leading deployment of LightSource
- **_Manage Enterprise customer deployment:_** Spearhead LightSource deployment at Enterprise customers and manage the customer on an ongoing basis.
- **_Lead Mid-Market customer deployment:_** Manage deployment of LightSource at mid-market customers. Post implementation transition mid-market customer relationships to Customer Success Manager (CSM) for ongoing maintenance.

**Solution Development and Collaboration**

- **_Understand customer needs:_** Learn procurement best practices and language to tailor solutions that exceed expectations.
- **Contribute to product management** Manage feature requests and collaborate with LightSource’s engineering team to deliver customer-focused innovations.

**Revenue Growth and Retention**

- **_Analyze and act_**: Gather intelligence on customer metrics (seats, spend, suppliers, etc.) and develop action plans to maintain customer health with a Gross Revenue Retention (GRR) target of 95%+.
- **Identify opportunities**: Proactively uncover cross-sell and upsell potential to target Annual Net Revenue Retention (NRR) of 125%+.

**Customer Success Operations**

Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Engagement function. Potential areas include:

- Process Optimization
- Automation and Productivity
- Customer-Focused Solutions
- Strategic Development
- Team Growth

## Who we are

LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.

## About you

- Strong problem-solving and critical-thinking abilities.
- Exceptional communication skills across mediums and stakeholders.
- Comfortable working collaboratively with diverse teams.
- Able to navigate ambiguity and excel in fast-paced environments.
- Intellectually curious and quick to learn new concepts.
- Balanced approach to delivering high-quality work at speed.

## Qualifications

**Required Qualifications**

- Bachelor’s degree in a technical or analytical discipline (e.g., Computer Science, Engineering, Math, or Economics) or equivalent work experience.
- 3-4+ years of experience in strategy, consulting, private equity value creation, or related fields.
- Prior experience in Procurement or ability to navigate a steep learning curve on Procurement domain expertise
- Strong Microsoft Excel / Google Sheets capabilities
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively.

**Bonus Points**

- Advanced degrees
- Prior procurement experience
- Basic programming skills (SQL, Python, VBA for Excel)
- Familiarity with New Product Introduction (NPI) processes.
- Understanding of procurement tech stacks.

## Benefits

- Competitive base salary with discretionary equity
- 401(k) plan.
- Comprehensive healthcare coverage, including dental and vision.
- Generous vacation and sick leave policies.

If you’re ready to tackle complex challenges and make an impact with cutting-edge AI solutions, we’d love to hear from you. Apply now and join us on this exciting journey at LightSource.



### **Customer Success Manager**

#### **Role Overview**

As a **Customer Success Manager** at LightSource, you will own the customer lifecycle from post-contract close to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption.

You'll join a dynamic and rapidly growing Customer Success team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement. Reporting to the **Director of Deployment Strategy**, you'll have access to mentorship from industry leaders redefining procurement operations.

---

### **Core Responsibilities**

#### **Customer Engagement and Relationship Management**

* ***Build and nurture relationships:*** Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI) for customers where LightSource is successfully deployed
* ***Manage deployment:*** Spearhead LightSource deployment for mid-market customers under the supervision of a Deployment Strategist.
* ***Manage onboarding***: Lead the onboarding process for procurement and supplier teams to ensure seamless adoption of LightSource.

#### **Solution Development and Collaboration**

* ***Understand customer needs**:* Learn procurement best practices and language to tailor solutions that exceed expectations.
* ***Contribute to product management***: Manage feature requests and collaborate with LightSource's engineering team to deliver customer-focused innovations.

#### **Revenue Growth and Retention**

* ***Analyze and act***: Gather intelligence on customer metrics (seats, spend, suppliers, etc.) and develop action plans to maintain customer health.
* ***Identify opportunities**:* Proactively uncover cross-sell and upsell potential to grow Net Recurring Revenue (NRR).

**Customer Success Operations**

Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Success function. Potential areas include:

* **Process Optimization:**
  * Standardize kick-off and deployment processes.
  * Create industry-specific procurement playbooks and customer support documentation.
* **Automation and Productivity:**
  * Automate help desk workflows, customer metrics reporting, and product tours.
  * Implement engagement tools to reengage inactive users.
* **Customer-Focused Solutions:**
  * Develop offline data intake processes and analytical models for customer insights.
  * Collaborate with engineering teams to shape the product roadmap based on customer needs.
* **Strategic Development:**
  * Conduct customer segmentation and create targeted engagement strategies.
  * Gather competitive intelligence and develop strategies to challenge competitors.
  * Map customer tech stacks and identify integration opportunities.
* **Team Growth:**
  * Contribute to the recruiting process to expand the Customer Success team.

---

### **Who We Are**

LightSource is the next-generation operating system for Procurement. We're building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we're ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.

---

### **About You**

#### **Key Traits for Success**

* Ownership mindset with a track record of driving results with minimal supervision.
* Creative problem-solver who thrives on crafting innovative solutions.
* Excellent interpersonal skills and enjoyment in engaging with external stakeholders.
* Intellectually curious and quick to learn new concepts.
* Balanced approach to delivering high-quality work at speed.

#### **Required Qualifications**

* Bachelor's degree.

#### **Preferred Qualifications**

* Bachelor's Degree in engineering, supply chain management, or operations management.
* 2–4+ years of experience in procurement, sourcing, or customer success roles.
* Proficiency in data analysis (e.g., Excel, optimization software).

#### **Bonus Points**

* Experience in procurement consulting or private equity value creation.
* Familiarity with New Product Introduction (NPI) processes.
* Understanding of procurement tech stacks.

---

### **Benefits**

* Competitive base salary with discretionary equity
* 401(k) plan.
* Comprehensive healthcare coverage, including dental and vision.
* Generous vacation and sick leave policies.



## Who We Are

Supply chain is broken. It's the basis of our entire economy, but today it (barely) runs on Excel and email. The "best-in-class" tools are so clunky and outdated that nobody bothers using them.

Sales people have Salesforce. HR has Workday. Accounting has SAP. Software engineers have world-class tools—because we know our problems and can solve them.

At LightSource, we're building the future of supply chain software on the bleeding edge of the web and cloud. This role—**G2M Engineer**—is a unique opportunity to bring that same spirit of innovation to our go-to-market infrastructure.

## About You

* Technical marketer with the ability to script, automate, and connect systems to empower Sales and Marketing teams

* Comfortable hacking together creative solutions that keep GTM engines running smoothly and scalably

* Equally at home in product discussions and technical deep dives

* Strong communicator who can turn abstract GTM challenges into concrete technical solutions

* Self-directed, scrappy, and motivated by high ownership environments

## Role and Responsibilities

As a **G2M Engineer**, you'll be the glue between Revenue Operations and Engineering. You'll own the technical side of sales and marketing enablement—building, scripting, and integrating systems that accelerate growth.

What you'll do:

* Script, automate, and connect GTM systems to power Sales and Marketing workflows

* Build integrations across CRM, marketing automation, enrichment, and prospecting platforms (Salesforce, Hubspot, 6Sense, etc.)

* Use tools like Clay, Apollo, Zapier, and Outreach to orchestrate data flows and optimize lead funnels

* Engineer scalable data pipelines for routing, enrichment, and reporting

* Partner closely with GTM leadership to track, test, and evolve revenue systems

* Translate complex technical problems into simple solutions that drive measurable impact

## Qualifications:

* 5+ years in Revenue Operations, Growth Engineering, or Technical Marketing roles

* Proficient in scripting (Python, JavaScript, or similar) and database engineering / big data querying

* Hands-on with Clay, Apollo, Zapier, Outreach (or similar tools)

* Experienced in building and connecting CRM, marketing automation, and enrichment systems

* Strong communication and problem-solving skills in cross-functional settings

## Bonus Points

* Experience architecting GTM infrastructure or scaling lead routing systems

* Familiarity with Workato, Segment, Twilio, SendGrid, or custom APIs

* Prior startup or scrappy environment experience where you built quickly and iterated often

* Passion for first-principles thinking, data accuracy, and clever growth hacks

## Comp & Benefits

* Total Compensation (SF-based): $160K – $270K (depending on experience & equity)

* Remote-friendly culture with flexible collaboration

* Small team, outsized ownership, and direct impact on company trajectory

* Work at the frontier of supply chain + AI + GTM innovation

## The Team

We're a driven, close-knit crew who've helped build some of the world's most ambitious companies (Tesla, Waymo, Google X). Now, we're tackling the supply chain problem space—a massive, exciting challenge with endless opportunities for impact.

You'll work alongside our **Head of Marketing and GTM leadership**, owning the technical backbone of revenue enablement. Our team is small, but our ambitions are big—we hire only the best, push each other to learn every day, and make sure we have fun along the way.


## Who We Are

LightSource is the next-generation operating system for Procurement. We build SaaS software for procurement managers—the people responsible for managing suppliers and vendors.

Sales has Salesforce. HR has Workday. And now, finally, procurement has LightSource.

Think of us like a CRM, but instead of helping sales professionals find customers, we help procurement managers find vendors, manage negotiations, and buy intelligently.

Our team is small but growing quickly. We're (exceedingly) well-funded by top-tier investors and already punching well above our weight-class with enterprise logos—despite having no dedicated sales professionals on our team to date.

## About You

* Skilled at translating product roadmaps into compelling narratives, campaigns, and GTM strategies

* Adept at supporting new feature launches and customer-facing enablement

* Experienced in creating high-impact content (whitepapers, exec briefs, videos) for enterprise buyers

* Comfortable conducting persona interviews, win/loss analysis, and competitive research

* Strong collaborator who can align cross-functionally with Product, Sales, and Customer Success

* Analytical mindset with the ability to assess performance and iterate on content and GTM initiatives

* Able to work with analysts and industry stakeholders to elevate visibility

## Role and Responsibilities

We're seeking a strategic **Product Marketing Manager (PMM)** with strong **Content Marketing (CM)** expertise to drive go-to-market initiatives for our enterprise B2B SaaS platform.

This is a **hybrid role weighted 70% toward Product Marketing and 30% toward Content Marketing**, focused on targeting key procurement and supply chain leadership personas at large enterprises—CPOs, VPs of Procurement, CSOs, and Digital Transformation leaders.

You'll partner cross-functionally across Product, Sales, Success, and Marketing, shaping how we position our offerings, generate pipeline, and build lasting thought leadership in our market.

### What You'll Do

**Product Marketing (70%)**

* Craft compelling narratives and differentiated value props for enterprise audiences

* Build messaging frameworks, battlecards, and positioning materials

* Own GTM planning for new features and launches

* Create sales enablement assets (decks, objection handlers, customer stories)

* Conduct persona research, competitive analysis, and win/loss interviews

* Bridge Product, Marketing, and Sales with consistent messaging and enablement

* Support analyst relations through submissions, surveys, and briefings

**Content Marketing (30%)**

* Drive a content calendar aligned to enterprise personas and funnel stages

* Oversee creation of blogs, whitepapers, videos, case studies, and infographics

* Optimize assets for SEO, UX, and conversion

* Partner with SMEs and external vendors to scale content production

* Distribute content across owned, earned, and paid channels

* Produce thought leadership aligned to industry trends and buyer pain points

## You've Got the Goods If You've Delivered On…

* Increasing qualified pipeline and sales enablement engagement

* Driving growth in content engagement and share of voice

* Accelerating product adoption post-launch

* Shortening sales cycles with persona-aligned messaging

* Building strong analyst and influencer presence in-market

## Qualifications:

**Must-Haves**

* 5+ years in B2B SaaS product marketing, with an enterprise customer focus

* 2+ years leading or supporting content marketing strategy

* Proven success targeting technical and skeptical enterprise buyers (CFO, CTO, CPO, CSO)

* Portfolio of content and enablement work

* Strong cross-functional collaboration and communication skills

* Comfortable with Notion, Google Workspace, CMS platforms (Webflow/WordPress), SEO tools (Ahrefs/Moz)

* Bachelor's degree required (MBA a plus)

**Nice-to-Haves**

* Experience in procurement, finance, or supply chain SaaS

* Familiarity with Hubspot, Gong, Outreach, Salesloft

* Exposure to GenAI tools like ChatGPT, Perplexity, Gemini, Gamma, Manus

## Why This Role Is Exciting

You'll shape the narrative and GTM execution of a fast-scaling SaaS platform transforming enterprise procurement and supply chains. From crafting thought leadership to enabling sales, your work will directly influence how Fortune 1000 companies discover, evaluate, and adopt our solutions.

## Comp & Benefits

* Total Compensation Range: $91,000 – $155,000 (Competitive + Equity)
* Platinum level healthcare, 100% covered for employees
* Dental and Vision, 100% covered for employees
* 401(k) program
* Unlimited vacation and sick days
* Free food, 3 meals a day (if desired) in our office locations
* Insane team offsites, events, dinners, and weekend trips

## The Team

We're a driven, high-caliber team who've helped build some of the world's most innovative companies (Tesla, Waymo, McKinsey, and Google X). Now we're tackling one of the biggest and thorniest problems in enterprise.

Our team is small, but our ambitions are big. We only hire the best and are obsessed with learning every day—while having a lot of fun along the way.

You'll report directly to the **Head of Marketing** and work closely with leaders across Product, Sales, and Customer Success.

## Bonus Points

* Based in (or open to relocating to) **San Francisco, CA**.


## Who we are

LightSource is the next-generation operating system for Procurement.
We build SaaS software for procurement managers – folks
at companies that are responsible for managing suppliers and vendors.

Sales has Salesforce, HR has Workday and now finally procurement has LightSource.

We build something similar to a CRM, but instead of helping sales professionals
find customers, we help procurement managers find vendors,
manage negotiations, and buy intelligently.

Our team is small but growing quickly! We're (exceedingly) well-funded by top tier
investors, and we're are punching well above our weight-class in terms of enterprise
logos… despite having no sales professionals on our team to date.

## About you

- You’re a driven, autonomous, and hungry sales professional. You've seen some of
  the best (and worst) practices at world-class sales organizations but now you're
  excited to be the first sales hire at a game-changing startup.

- You're looking for a challenge! You want a role that will test your abilities
  and allow you to show your full impact potential.

- You are your own SDR. You are excited to build a pipeline, use modern tools at
  scale, develop new processes, and engage the creative-sides of your brain to
  build interest in our business and drive sales.

- You're organized and adaptable, able to easily pickup and use cutting edge sales tools

- You're an innovator. Where others might hire 10 AEs with SDRs, you look to technology and
  to cut through the rote tasks.

## Role and Responsibilities

This role requires a high level of proficiency in executive presence, business
acumen, prospecting, and solving customer problems. All of this will show up as
you find new groups of potential LightSource users and get them onboard. Your
ability to drive a strategic partnership is what makes you a top-performing
sales rep - ensuring LightSource is aligned to each customer’s unique business
needs in such a way that they continue to renew. Those who challenge
conventional wisdom & never settle for the status quo are strongly encouraged to
apply! As a part of LightSource’s sales team, you will become a master of
discovery & a strategic business partner for current customers. You will play a
huge role in our company growth journey, while navigating your own individual
growth journey as well.

**Specifically:**

- Hunt and close expansion opportunities outside of current customer base
- Develop a proactive and effective sales motion
- Demonstrate an ability to multithread and access C-level executives
- Manage a book of business with 100+ accounts.
- Clearly articulate and demonstrate our value proposition, creating excitement
  and enthusiasm among prospects.
- Develop and leverage client relationships to expand the usage of LightSource
  within new teams and departments.
- Work cross-functionally with our world-class customer success team to create
  raving fans.

## Qualifications:

- 3-5+ years of closing experience
- Experience up-selling, cross-selling and/or hunting net new business
- Previous SaaS or enterprise software sales experience
- Excellent verbal and written communication skills
- Expert in (or excited to learn) new tools across CRM, messaging automation,
  lead finding, and more…
- Comfort selling Mid-Market and SMB customers (in addition to enterprise) where
  the ACV is smaller, but sales cycles are faster

## You’ve got the goods:

- An absolute star sales professional who is consistently in the top 10% of
  quota achievers in past roles.
- Passionate about creating raving fans among your client base.
- A prospecting master capable of multi-threading and creating their own
  marketing funnel to drive new expansion opportunities.
- Adaptable to a highly changing environment.
- Creative, resourceful, detail-oriented, and well-organized.
- Passionate about self development and no sugar feedback.
- Skilled in working with a cross functional account team.
- Someone who flourishes when given responsibility and a sense of ownership.

## Comp & Benefits

- Top-of-market base compensation with uncapped commission and meaningful equity
- Platinum level healthcare, 100% covered for employees
- Dental and Vision, 100% covered for employees
- 401(k) program
- Unlimited vacation and sick days
- Free food, 3 meals a day (if desired) in our office locations
- Insane team offsites, events, dinners, and weekend trips

## The Team

We're a driven team, who've helped build some incredible companies like (Tesla,
Waymo, McKinsey, and Google X). And now we're tackling a massive space with lots
of thorny problems.

Reach out, and we'll chat for 15 minutes. And I promise you'll be hooked.

Our team is small, but our ambitions are big. So we only hire the absolute best
and try to learn every day while having a lot of fun.

## Bonus Points

- Located in (or willing to relocate to) San Francisco, Boulder / Denver, or
  Seattle. Not strictly required though.
- You can code in Rust (jk ;)



## Role Description

Supply chain is broken. It's the basis of our entire economy, but it (barely)
runs entirely on Excel and email. The best in class purpose-built tools are so
old-school that nobody bothers using them. Sales people have Salesforce, HR has
Workday, and Accounting has SAP. Us software people have the best tools because
we know our problems and we're able to solve them!

You could help build the future of supply chain software using the bleeding edge
of what the web and cloud have to offer.

At LightSource, you'll work on building inuitive interfaces for what are often
very complex interactions. You'll work hand in engineers to turn customer needs
into product features from initial design to finishing touches. As a member of a
small but prolific team, you'll set the direction for LightSource's visual
design language.

Every member of the product team is expected to be a product owner, understand
our users' needs and get involved in the high level direction of LightSource.

## The Team

We're a driven team, who've helped build some incredible companies (Tesla,
Waymo, and Google X). And now we're tackling an exciting problem space with lots
of interesting problems.

Reach out, and we'll chat for 15 minutes. And I promise you'll be hooked.

Our team is small, but our ambitions are big. So we only hire the absolute best
and try to learn every day while having a lot of fun.

## Requirements

- 4+ years of shipping applications with large, evolving scope
- Extensive experience with interaction design, visual design, typography,
  layout with a particular focus on desktop web productivity applications.
- Experience collecting structured feedback from users and translating into
  product requirements and solutions
- Experience with standard design tools/systems for prototyping and
  communicating designs
- Self-directed, should be just as comfortable getting involved in product
  discussions as design discussions

## Bonus Points

- UI/UX engineering experience
- Passionate about first principles thinking, best practices, and new
  technologies



## Role Description

Supply chain is broken. It's the basis of our entire economy, but it (barely)
runs entirely on Excel and email. The best in class purpose-built tools are so
old-school that nobody bothers using them. Sales people have Salesforce, HR has
Workday, and Accounting has SAP. Us software people have the best tools because
we know our problems and we're able to solve them!

You could help build the future of supply chain software using the bleeding edge
of what the web and cloud have to offer.

## The Team

We're a driven team, who've helped build some incredible companies (Tesla,
Waymo, and Google X). And now we're tackling an exciting problem space with lots
of interesting problems.

Reach out, and we'll chat for 15 minutes. And I promise you'll be hooked.

Our team is small, but our ambitions are big. So we only hire the absolute best
and try to learn every day while having a lot of fun.

## Requirements

- 3+ years of software experience
- Clear communicator
- Ability to break down abstract problems into concrete solutions
- Familiarity with common abstractions/systems solutions
- Self-directed, should be just as comfortable getting involved in product
  discussions as engineering discussions

## Bonus Points

- Experience with Typescript, React, GraphQL, AWS tools, and/or Rust
- Experience in managing and deploying large-scale web applications
- Experience in building tools from scratch, understanding/minimizing
  dependencies
- Passionate about first principles thinking, best practices, and new
  technologies


Up for the challenge?