
## About This Role

As a Customer Support Specialist at LightSource, you will be a key player in
ensuring our customers have a seamless, positive experience on our platform. In
this role, you’ll provide direct support to customers, help troubleshoot and
resolve issues, and maintain a strong focus on customer satisfaction. We’re
looking for individuals with a knack for problem-solving, an eagerness to learn,
and a genuine desire to help others. This role is ideal for someone early in
their career.

You’ll report to the **VP of Customer Success** and receive mentorship from
experienced team members. Join us as we redefine what’s possible in customer
support for procurement technology.

## Core Responsibilities

- Assist customers with onboarding and setup to ensure a smooth experience
- Resolve customer issues and support requests via email, phone, and chat
- Manage and prioritize incoming support tickets
- Document and update support workflows to improve team efficiency
- Track customer feedback and common issues, sharing insights with the product
  team

## Who We Are

LightSource is the next-generation operating system for Procurement. We’re
building SaaS solutions that empower procurement managers to manage vendors
intelligently. Just as Salesforce transformed sales and Workday transformed HR,
LightSource is revolutionizing procurement.

Our team consists of passionate individuals with experience at leading
organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re
ambitious and thrive on tackling complex challenges, learning every day, and
having fun along the way.

## About You

- Strong communication and problem-solving skills.
- Patient, empathetic, and excited to support customers.
- Organized and detail-oriented, with the ability to manage multiple tasks.
- Comfortable using support tools (experience with CRMs or ticketing systems is
  a plus).
- Tech-savvy and quick to learn new tools and processes.

## Qualifications

- Bachelor’s degree or equivalent work experience
- Strong written and verbal communication skills
- Ability to work independently while also collaborating with a team

## Benefits

- Competitive comp package including equity
- Comprehensive healthcare coverage, including dental and vision
- Generous vacation and sick leave policies



## Role Description

Supply chain is broken. It's the basis of our entire economy, but it (barely)
runs entirely on Excel and email. The best in class purpose-built tools are so
old-school that nobody bothers using them. Sales people have Salesforce, HR has
Workday, and Accounting has SAP. Us software people have the best tools because
we know our problems and we're able to solve them!

You could help build the future of supply chain software using the bleeding edge
of what the web and cloud have to offer.

At LightSource, you'll work on building inuitive interfaces for what are often
very complex interactions. You'll work hand in engineers to turn customer needs
into product features from initial design to finishing touches. As a member of a
small but prolific team, you'll set the direction for LightSource's visual
design language.

Every member of the product team is expected to be a product owner, understand
our users' needs and get involved in the high level direction of LightSource.

## The Team

We're a driven team, who've helped build some incredible companies (Tesla,
Waymo, and Google X). And now we're tackling an exciting problem space with lots
of interesting problems.

Reach out, and we'll chat for 15 minutes. And I promise you'll be hooked.

Our team is small, but our ambitions are big. So we only hire the absolute best
and try to learn every day while having a lot of fun.

## Requirements

- 4+ years of shipping applications with large, evolving scope
- Extensive experience with interaction design, visual design, typography,
  layout with a particular focus on desktop web productivity applications.
- Experience collecting structured feedback from users and translating into
  product requirements and solutions
- Experience with standard design tools/systems for prototyping and
  communicating designs
- Self-directed, should be just as comfortable getting involved in product
  discussions as design discussions

## Bonus Points

- UI/UX engineering experience
- Passionate about first principles thinking, best practices, and new
  technologies



## About the Role  
We are looking for a creative, analytical, and results-driven **Head of Marketing** to lead our efforts in driving customer acquisition, engagement, and retention. This role combines expertise in content marketing, paid advertising, and growth strategies, making you a key contributor to our company’s growth. You’ll play a vital role in crafting and executing a comprehensive marketing strategy that scales user acquisition, optimizes conversions, and maximizes ROI.  

The ideal candidate has experience managing cross-channel marketing campaigns, creating impactful content, and running paid campaigns across platforms. This role requires a mix of strategic thinking, creative skills, and analytical expertise to identify opportunities, experiment with new approaches, and accelerate growth.  

## Core Responsibilities  

### Growth Marketing  
- Identify and experiment with new channels and strategies to drive user acquisition and growth, such as referral programs, partnerships, and lifecycle marketing.  
- Conduct A/B tests across landing pages, ad creatives, and content to increase conversion rates.  
- Use analytics to monitor the entire marketing funnel, from lead generation to conversion, and identify areas for improvement.  
- Manage paid advertising channels.  

### Content Marketing  
- Develop and execute a content strategy that aligns with our growth goals, generating high-quality content for blog posts, whitepapers, case studies, and more.  
- Collaborate with product and sales teams to create value-driven, educational content that nurtures prospects and converts leads.  
- Use SEO best practices to increase organic visibility and attract qualified traffic.  

## Who We Are  
LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.  

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.  

## About You  
- You’re a data-driven marketer with a passion for growth and experimentation.  
- You’re skilled at content creation and have a keen sense of what drives engagement and conversions.  
- You’re comfortable working in a fast-paced environment, with a proactive approach to testing and iterating.  
- You enjoy working cross-functionally and thrive when collaborating with product, sales, and design teams.  

## Qualifications  
- 4+ years of experience in growth marketing, content marketing, or digital marketing, ideally within a SaaS or tech environment.  
- Strong content creation skills, with a portfolio of high-impact content that supports growth objectives.  
- Proficiency in marketing analytics and reporting tools (e.g., Google Analytics, HubSpot, Mixpanel).  
- Experience with A/B testing and optimizing landing pages and content for conversion.  

### Benefits  
- Competitive comp package including equity  
- Comprehensive health, dental, and vision benefits  
- Generous vacation policy  
- Free food in office  
- Gym and health benefits  


## About This Role
As a Customer Success Manager at LightSource, you will own the customer lifecycle from post-contract close to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption.  

You’ll join a dynamic and rapidly growing Customer Success team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement. Reporting directly to our **VP of Customer Success**, you’ll have access to mentorship from industry leaders redefining procurement operations.  

## Core Responsibilities  

- **Build and nurture relationships:** Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI).  
- **Manage onboarding:** Lead the onboarding process for procurement and supplier teams to ensure seamless adoption of LightSource.  
- **Understand customer needs:** Learn procurement best practices and language to tailor solutions that exceed expectations.  
- **Contribute to product management:** Manage feature requests and collaborate with LightSource’s engineering team to deliver customer-focused innovations.  
- **Analyze and act:** Gather intelligence on customer metrics (seats, spend, suppliers, etc.) and develop action plans to maintain customer health.  
- **Identify opportunities:** Proactively uncover cross-sell and upsell potential to grow Net Recurring Revenue (NRR).  

## Customer Success Operations  

Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Success function. Potential areas include:  

**Process Optimization**: Standardize kick-off and deployment processes and create industry-specific procurement playbooks and customer support documentation.  

**Automation and Productivity**: Automate help desk workflows, customer metrics reporting, and product tours. Help implement engagement tools to reengage inactive users.  

**Customer-Focused Solutions**: Develop offline data intake processes and analytical models for customer insights, and collaborate with the engineering team to shape the product roadmap based on customer needs.  

**Strategic Development**: Conduct customer segmentation and create targeted engagement strategies while gathering competitive intelligence and develop strategies to challenge competitors. Map customer tech stacks and identify integration opportunities.  

**Team Growth**: Contribute to the recruiting process to expand the Customer Success team.  

## Who We Are  
LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.  

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.  

## About You  
- Ownership mindset with a track record of driving results with minimal supervision 
- Creative problem-solver who thrives on crafting innovative solutions
- Excellent interpersonal skills and enjoyment in engaging with external stakeholders.  
- Balanced approach to delivering high-quality work at speed

### Qualifications  
- Bachelor’s Degree in a STEM field, supply chain management, or operations management
- 2–4+ years of experience in procurement, sourcing, or customer success roles
- Proficiency in data analysis (e.g., Excel, optimization software)
- Experience in procurement consulting or private equity value creation (Bonus!)
- Familiarity with New Product Introduction (NPI) processes (Bonus!)
- Understanding of procurement tech stacks (Bonus!)

## Benefits  
- Competitive comp package including equity 
- Comprehensive healthcare coverage, including dental and vision
- Generous vacation and sick leave policies



## Role Description

Supply chain is broken. It's the basis of our entire economy, but it (barely)
runs entirely on Excel and email. The best in class purpose-built tools are so
old-school that nobody bothers using them. Sales people have Salesforce, HR has
Workday, and Accounting has SAP. Us software people have the best tools because
we know our problems and we're able to solve them!

You could help build the future of supply chain software using the bleeding edge
of what the web and cloud have to offer.

## The Team

We're a driven team, who've helped build some incredible companies (Tesla,
Waymo, and Google X). And now we're tackling an exciting problem space with lots
of interesting problems.

Reach out, and we'll chat for 15 minutes. And I promise you'll be hooked.

Our team is small, but our ambitions are big. So we only hire the absolute best
and try to learn every day while having a lot of fun.

## Requirements

- 3+ years of software experience
- Clear communicator
- Ability to break down abstract problems into concrete solutions
- Familiarity with common abstractions/systems solutions
- Self-directed, should be just as comfortable getting involved in product
  discussions as engineering discussions

## Bonus Points

- Experience with Typescript, React, GraphQL, AWS tools, and/or Rust
- Experience in managing and deploying large-scale web applications
- Experience in building tools from scratch, understanding/minimizing
  dependencies
- Passionate about first principles thinking, best practices, and new
  technologies



## Who we are

LightSource is the next-generation operating system for Procurement.
We build SaaS software for procurement managers – folks
at companies that are responsible for managing suppliers and vendors.

Sales has Salesforce, HR has Workday and now finally procurement has LightSource.

We build something similar to a CRM, but instead of helping sales professionals
find customers, we help procurement managers find vendors,
manage negotiations, and buy intelligently.

Our team is small but growing quickly! We're (exceedingly) well-funded by top tier
investors, and we're are punching well above our weight-class in terms of enterprise
logos… despite having no sales professionals on our team to date.

## About you

- You’re a driven, autonomous, and hungry sales professional. You've seen some of
  the best (and worst) practices at world-class sales organizations but now you're
  excited to be the first sales hire at a game-changing startup.

- You're looking for a challenge! You want a role that will test your abilities
  and allow you to show your full impact potential.

- You are your own SDR. You are excited to build a pipeline, use modern tools at
  scale, develop new processes, and engage the creative-sides of your brain to
  build interest in our business and drive sales.

- You're organized and adaptable, able to easily pickup and use cutting edge sales tools

- You're an innovator. Where others might hire 10 AEs with SDRs, you look to technology and
  to cut through the rote tasks.

## Role and Responsibilities

This role requires a high level of proficiency in executive presence, business
acumen, prospecting, and solving customer problems. All of this will show up as
you find new groups of potential LightSource users and get them onboard. Your
ability to drive a strategic partnership is what makes you a top-performing
sales rep - ensuring LightSource is aligned to each customer’s unique business
needs in such a way that they continue to renew. Those who challenge
conventional wisdom & never settle for the status quo are strongly encouraged to
apply! As a part of LightSource’s sales team, you will become a master of
discovery & a strategic business partner for current customers. You will play a
huge role in our company growth journey, while navigating your own individual
growth journey as well.

**Specifically:**

- Hunt and close expansion opportunities outside of current customer base
- Develop a proactive and effective sales motion
- Demonstrate an ability to multithread and access C-level executives
- Manage a book of business with 100+ accounts.
- Clearly articulate and demonstrate our value proposition, creating excitement
  and enthusiasm among prospects.
- Develop and leverage client relationships to expand the usage of LightSource
  within new teams and departments.
- Work cross-functionally with our world-class customer success team to create
  raving fans.

## Qualifications:

- 3-5+ years of closing experience
- Experience up-selling, cross-selling and/or hunting net new business
- Previous SaaS or enterprise software sales experience
- Excellent verbal and written communication skills
- Expert in (or excited to learn) new tools across CRM, messaging automation,
  lead finding, and more…
- Comfort selling Mid-Market and SMB customers (in addition to enterprise) where
  the ACV is smaller, but sales cycles are faster

## You’ve got the goods:

- An absolute star sales professional who is consistently in the top 10% of
  quota achievers in past roles.
- Passionate about creating raving fans among your client base.
- A prospecting master capable of multi-threading and creating their own
  marketing funnel to drive new expansion opportunities.
- Adaptable to a highly changing environment.
- Creative, resourceful, detail-oriented, and well-organized.
- Passionate about self development and no sugar feedback.
- Skilled in working with a cross functional account team.
- Someone who flourishes when given responsibility and a sense of ownership.

## Comp & Benefits

- Top-of-market base compensation with uncapped commission and meaningful equity
- Platinum level healthcare, 100% covered for employees
- Dental and Vision, 100% covered for employees
- 401(k) program
- Unlimited vacation and sick days
- Free food, 3 meals a day (if desired) in our office locations
- Insane team offsites, events, dinners, and weekend trips

## The Team

We're a driven team, who've helped build some incredible companies like (Tesla,
Waymo, McKinsey, and Google X). And now we're tackling a massive space with lots
of thorny problems.

Reach out, and we'll chat for 15 minutes. And I promise you'll be hooked.

Our team is small, but our ambitions are big. So we only hire the absolute best
and try to learn every day while having a lot of fun.

## Bonus Points

- Located in (or willing to relocate to) San Francisco, Boulder / Denver, or
  Seattle. Not strictly required though.
- You can code in Rust (jk ;)


Up for the challenge?