Customer Success Manager - APAC
Customer Success
Singapore, Taiwan, China (preferred)
$50,000 USD
About LightSource
LightSource is redefining how companies manage procurement. Our next-generation SaaS platform acts as an intelligent operating system for Procurement teams—empowering them to manage vendors with transparency, speed, and strategic clarity. We’re building what Salesforce did for Sales and what Workday did for HR—but for Procurement.
Our team includes talent from Tesla, Waymo, McKinsey, Google X, and other world-class organizations. We’re lean, collaborative, and driven by solving hard problems that deliver real impact.
The Role
As a Customer Success Manager (CSM) at LightSource, you’ll be responsible for the full post-sale customer lifecycle—from onboarding through renewal. You’ll partner closely with procurement professionals and supplier teams to ensure successful adoption of our platform, while also influencing senior stakeholders like Chief Procurement Officers (CPOs).
You’ll be joining our Deployments team—an agile and high-performing group dedicated to exceptional customer delivery. This role reports directly to the Lead, Deployment Strategist.
What You’ll Do
Customer Engagement & Success
- Build strong, trusted relationships with procurement teams, category managers, and internal champions
- Lead onboarding processes for enterprise procurement and supplier teams
- Drive ongoing engagement to ensure long-term customer satisfaction and product adoption
Solution Development & Collaboration
- Translate customer challenges into tailored LightSource solutions
- Partner with Product and Engineering to prioritize feature requests
- Advocate for customer needs while balancing business priorities
Growth & Retention
- Analyze account metrics (seats, supplier usage, spend volume) to assess health and identify risks
- Proactively identify and execute on upsell and cross-sell opportunities
- Support renewals through value storytelling and stakeholder engagement
About You
Must-Have Qualifications
- Bachelor’s degree
- Professional fluency in Mandarin and English
- Based in or able to work APAC hours (with some PST overlap)
- Experience in a SaaS environment
Preferred Experience
- 2–4+ years in Customer Success, Procurement, or Sourcing roles
- Background in a technical or STEM field
- Strong analytical skills (e.g., Excel modeling, supplier optimization tools)
- Experience working with procurement software or supplier ecosystems
Key Traits
- Ownership mindset—you thrive with autonomy and take full accountability
- Clear communicator who enjoys building relationships with customers
- Fast learner with a bias toward action
- Calm under pressure and capable of juggling competing priorities
Benefits & Perks
- Competitive compensation package
- Comprehensive healthcare (medical, dental, vision)
- Generous vacation and sick leave policies
- Work remotely with a flexible schedule that supports work-life balance
If you're excited about driving impact in an overlooked but vital industry, and want to join a small team solving big problems, we’d love to hear from you.